Shipping and Returns

All online orders are final sale.

 

Shipping and Delivery Information

We provide free shipping on all orders over $100 and a $7.99 Flat rate for all other orders per address within the continental United States. Sorry we do not ship outside the United States. 

All online orders are shipped via USPS. We will do our best to get your order out within 2 business days, if there is an influx of orders, it may take up to 4 business days before your order will ship.

Shipping times will vary based on your location. It will take 4 -8 business days for your package to arrive. There is no guaranteed delivery within this time period, because USPS does not deliver on holidays. The Resale Shop ships orders Monday through Friday, no orders will be shipped on weekends!

We are not responsible for any weather delays, lost, or stolen packages. Please contact USPS for these inquiries.   

After placing your online order, you will receive a confirmation email to let you know your order has been received. Once you order ships, you will receive an email to advise you that your package has shipped and provide tracking information so you can keep up with your order. Orders placed on Friday, Saturday or Sunday will not ship out until Monday.

If your package is returned to The Resale Shop, we will send you an email to let you know we have it. If it is due to an incorrect or non-deliverable shipping address the customer will be responsible for paying the shipping to re-send the package. You will have 14 days from the time we notify you of your returned package to pay the shipping or the items will be re-stocked and your credit card will be refunded.

We also offer curbside pickup.

This option will appear at checkout under shipping/pick up methods.

If you selected curbside pickup, please allow 24-48 hours for fulfillment. When your order is ready, you will receive a text message with pickup instructions.

Once you arrive at The Resale Shop (during store hours), park in the space labeled " Reserved for curbside pickup". Click on the text link to let us know you have arrived. We will walk out your order. Please have your order number available for confirmation. 

Curbside pickup is available only during regular business hours. (Note: The Resale Shop is closed on Sundays and major holidays.)

 

Business Hours:

Monday – Friday: 10 am – 6 pm

Saturday: 10 am – 5 pm

 

If you have any other questions, please reach out to us at  resaleshopcustomerservice@ncjwstl.org.

 


FREE CURBSIDE PICKUP | FREE SHIPPING ON ORDERS OVER $100